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Charge HR not syncing

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‎03-31-2016 05:00

‎03-31-2016 05:00

My Charge HR has been fine up until a couple of days ago and now it won't sync properly. I have followed the troubleshooting steps but I am having to restart my phone everytime I want to sync my Charge HR. Everytime I try to sync I get the message "Tracker not found" but bluetooth is on and my tracker is right next to my phone! First world problems I know, but.....Please help!
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‎04-01-2016 12:11 - last edited on ‎03-07-2026 09:16 by Fitbit Moderator

‎04-01-2016 12:11 - last edited on ‎03-07-2026 09:16 by Fitbit Moderator

Hey there @Minxymoo! Welcome to the Fitbit Family! Let me help you out, I recommend checking this thread an confirm if you have already tried all the steps, if so and the issue persists I suggest contacting Support so they can check and the device history and the tell you the options. 

Let me know how it goes!

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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