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Charge HR stopped phone notification on Samsung Galaxy Note Edge

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‎02-05-2016 12:06

‎02-05-2016 12:06

I have had my Charge HR for about a year now.  Originally it was working fine with the Samsung Galaxy Note Edge both sinking and notifcations.  For about 2 weeks now it will not pass a phone notification when I have a call.  I have check the settings and paring.  Originally it was paired so I unpaired the device and when I try to pair it again, I get a message the the "Paring rejected by Charge HR".  What changed?

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‎02-24-2016 11:45

‎02-24-2016 11:45

@ctaylor559 Welcome to the Fitbit Community! It's odd that your Charge HR is no longer recognizing calls or texts from your phone. I'd like you to make sure that your phone has the most recent Fitbit app version. If so, try restarting your Charge HR.

 

Once your tracker is restarted, turn off your phone then turn it back on. Finally, open the app and enable the notifications one more time.

 

Keep me posted on the outcome my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

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