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Charge HR stops syncing until phone bluetooth reset

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‎12-01-2016 14:44

‎12-01-2016 14:44

Hello all.   Since last week (new Android version of Fitbit?) my Charge HR stops syncing to the phone via Bluetooth about once a day. I am able to get it to sync again by stopping and then starting back up the Bluetooth on the phone.  I am running on Nexus 5x, and Android 7.0.

 

Are others seeing this behavior? Is Fitbit looking to resolve?

 

Thanks.

Steve

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‎12-03-2016 08:12

‎12-03-2016 08:12

Hey, @SAHorowitz! Welcome to the Forums! Hmmm.. have you tried to log out and back in from the App? Also restarting your tracker will help fix any internal issues. If this doesn't work you can try to Uninstall/reinstall. You should not have to do this every time you sync. 

 

If the issue persits after this, please get in contact with our Customer Support team.

 

Let me know! Heart

Solange | Community Moderator, Fitbit
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