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Having the same problem with my Note 5 and my Charge 2. It won't sync even when using the app.
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Hello @JessHaro, welcome aboard to our Community. If your tracker is already pair to your Fitbit app on your mobile device, then I recommend to take a look at this post for additional help: Having trouble syncing? (here's how to fix this).
Hope this helps. If the issue persists let me know.
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