Charge HR suddenly not synching

[Hillyp]

I've had my Charge HR for a year. I got a Samsung S7 Edge a few months ago and have been able to synch with fitbit app until this last week.  It went completely blank a week ago so I reset it and now, although I managed to get it to eventually synch a couple of days of data after many tries, now it just says Tracker Not Found.  The time is now incorrect too. The strap has also started to peel away from the face.  Is this built in obsolescence??! I have followed all suggested solutions of reinstalling the app, rebooting my phone etc.

[USAF-Larry]

If you have had the tracker for less than a year, @Hillyp, I would suggest that you contact Fitbit support to see what they can do for you.  The band peeling should not be happening, and is covered by their 1-year warranty.  They can also help you with the blank screen.

[Hillyp]

Thanks Larry, will get in touch with them.  The strap is not good at all despite looking after it.

I have however managed to reset it again...for the 4th time, and it has finally synched again.  It is being quite temperamental though. Unfortunately I received it as a gift last Christmas so it will be just outside the year warranty period...typical!

[BunnyRabbitts]

Hi, I am also experiencing problems syncing my charge 2 tracker.  I have a samsung galaxy s6 and it has always worked fine until my battery went flat yesterday and I recharged it today.  Now the tracker is displaying the wrong time and the app on my phone is saying it cannot find communicate with my tracker.

I have also followed all instructions for uninstalling the app.  Rebooting my phone and the tracker several times.  I have only had my tracker for just over a month.

[Spineshade]

I just went to sync my charge hr

Doing the same thing. Samsung s7. 

And my fitbit factory replacement replacement is only a few months old any idea 

[Hillyp · Accepted solution]

Contacted Fitbit support and they are sending me a free replacement.  

Meanwhile my current HR has deteriorated ... the battery charge only lasts a few hours, with the clock getting slower and slower,  and I have to reset it every time I want to synch it. 

Looking forward to receiving my new one...although disappointed they're not replacing it with a new Charge2 !