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Charge HR sync error pls help

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‎06-10-2017 02:34

‎06-10-2017 02:34

My charge HR has stopped syncing and I'm stuck. I have restarted the fitbit and no difference. If I uninstall the app on my S7 Will I lose my step history? Not sure what to do and fitbit haven't been able to sort it for me.

 

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‎06-10-2017 05:39

‎06-10-2017 05:39

It's worth trying the fitbit restart a few more times as it's known to not always work.

 

Fitbit's troubleshooting guide for syncing issues is at: http://help.fitbit.com/articles/en_US/Help_article/1866

 

Hopefully there's something in there you have yet to try.

 

PS the data is help on the fitbit servers so removing the app shouldn't cause any loss of data

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