07-08-2016 03:35
07-08-2016 03:35
Answered! Go to the Best Answer.
07-08-2016 06:51
07-08-2016 06:51
Welcome aboard to the Fitbit Forums @VAB72! The Samsung Galaxy S7 isn't listed in our compatible devices yet. That's why you may find some syncing issues. However, it's worth to try these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting up your tracker as a new device following @AlejandraFitbit's instructions may also help you to bring it back to sync as usual. Also, make sure thatyour tracker is running the latest software version and your mobile device the latest version of the Fitbit app for Android as per @MarreFitbit's post. If after that you continue to have problems, I recommend using any device listed in the compatible device article or a PC.
Hope this helps. Let me know the outcome.
07-08-2016 06:51
07-08-2016 06:51
Welcome aboard to the Fitbit Forums @VAB72! The Samsung Galaxy S7 isn't listed in our compatible devices yet. That's why you may find some syncing issues. However, it's worth to try these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting up your tracker as a new device following @AlejandraFitbit's instructions may also help you to bring it back to sync as usual. Also, make sure thatyour tracker is running the latest software version and your mobile device the latest version of the Fitbit app for Android as per @MarreFitbit's post. If after that you continue to have problems, I recommend using any device listed in the compatible device article or a PC.
Hope this helps. Let me know the outcome.
07-08-2016 06:56
07-08-2016 06:56
07-08-2016 07:38
07-08-2016 07:38
Wow! I'm so glad to hear about that @VAB72. Please feel free to continue participating in the Fitbit Community if further assistance is needed.
I wish you an excellent weekend.