If you set up your tracker correctly, it should automatically sync with the Fitbit app or Fitbit Connect as described in How do Fitbit trackers sync their data?
If your tracker is not syncing with the Android app, verify the requirements below and then try our troubleshooting steps. (Most problems occur because of an unmet requirement, so we recommend reading the Requirements section carefully before trying any troubleshooting steps.)
- You installed the Fitbit app on a supported device. Here you can find the most current supported devices list. Fitbit frequently adds support for new devices, so if yours isn't listed, check back soon. Also, please review any known issues with you Android device in Which Android devices have known issues with the Fitbit app?
- Your device software is running a supported version. You can check for software updates in your mobile device settings. Settings > About Phone or About Device > Android Version.
- Bluetooth is enabled on your device. You can verify that Bluetooth is enabled in your phone settings. Settings > Connections > Bluetooth. If you are running OS 6.0 (Marshmallow), please note that Google has changed the permissions required for Bluetooth syncing. You must turn on location services to sync your tracker (Settings > Location). For more information about the latest Google permission requirements, see Google's Android 6.0 Changes document.
- Your device is not managing multiple Bluetooth connections at the same time. For more information, see The Fitbit app for Android is interfering with my other Bluetooth devices.
- You're not trying to sync with multiple devices or your computer after setting up call, text, or calendar notifications. For more information, see Why is my tracker only syncing with one mobile device?
- The Always Connected option in your tracker settings is on. This improves the Bluetooth connection between your phone and tracker. Note that turning on this feature may cause the battery on your tracker to drain more quickly than normal.
- Power Savings Mode is off. When on, this mode frequently causes the device to disable Bluetooth in order to save power.
If you have checked out all of the above and your tracker is still not syncing, you can proceed with the following:
- Close the Fitbit app and open it again. A sync should occur whenever the app is opened.
- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- If your tracker didn't sync, reboot your mobile device and then open the Fitbit app again.
- If your tracker didn't sync, restart your tracker.
- If your tracker didn't sync, uninstall and reinstall the Fitbit app.
- If your tracker didn't sync, try syncing with your computer.
- Try turning on all-day sync so that your tracker will periodically try to sync with the Fitbit app. Note that some customers find that this feature causes the battery on their mobile device or their tracker to drain more quickly than normal.
Hope you find this helpful.
