Hello everyone! I would like to announce that a new version of the Fitbit app is available. This is where you can find release notes for the latest version of the Fitbit app for Android mobile devices. To download the latest app version, please visi...
If you’ve noticed that your sleep stages, sleep time and awake time have changed recently, you’re seeing our latest improvement in action. This is the first step in a series of upcoming improvements to improving our sleep tracking — so stay tuned to ...
Fitbit is updating our contactless payments feature from Fitbit Pay to Google Wallet. Google Wallet is now available for all Fitbit devices that support contactless payments. This update will increase the number of banks and cards that are available ...
My fitbit has updated but the sleep tracker has gone - this is supposed to be part of the charge?
Hi,I have recently bought the Charge as my Flex drowned in the washing machine! I more often than not log my swimming activities in part miles for example 1.3 miles. With the Flex on my android mobile app it would let me do this but for some reason I...
Added fitbit hr to my phone and now I can't sync my one which I'm using. I thought I would be able to sync both of them. Moderator edit: edited title for clarity
My fitbit stopped keeping time 0:02 this morning and won't keep time unless I sync it to my phone. Anyone know how to fix this?
My Charge HR still works fine, and syncs fine with my phone and computer, but my tablet (Samsung Galaxy Tab 4 7 inch, Android 4.4.2, 1/1/16 security update) can't seem to find it since early this week. I know the Android app is "designed for phones",...
I am getting my son a charge for his birthday, but he doesn't have a smart phone. Can I add another user on my phone...set up a new account but use the same device to access?
Okay.. so my fit bit was acting weird.. the time would not up date unless I synced it.. and would up date to that next synced time and then stay there.. when I went to do my last synced before bed it backed up the time to 2 in the afternoon and took ...
This is an odd, and not very urgent, question but one that I'm puzzled about. My Fitbit app (Android) uses to show an image of my flex as the black model. Now it's changed to a red model. Is there a reason for this?
Phone app does not match true weight loss that is available on the web whereas the weight to the goal is correct. How do I sync the weight loss values? Moderator edit: Clarified subject
I had a fit bit HR replaced and now I can't get it to sync with my phone. When I try to sync, it says battery is dead which of course the old fit bit is dead. I uninstalled the fit bit app, turned off blue tooth. Re installed the fit bit app and stil...
Fitbit one not synching. App says not found tracker. Getting fedup with this. An update a couple of days ago and now not working again. What is going on please? Moderator edit: edited title for clarity
I have tried to add a device and mobile track is not an option. I have unlined my flex and tried an aging and nothing. I have a Samsung galexy s4 Active which says that it is compatible however it is not working.. any ideas
Hei guys, so I have an issue with my FitBit HR for a while now. It shows that I am sleeping even though I am not wearing it! For example last night I wore it at 22:00 p.m when I was hitting the bed and now it shows and counts as I felt asleep at 21:2...
I received my fitbit hr charge 5days ago as a gift. Today the stop watch stopped working and a few hours later it stopped keeping time. It is very frustrating!! Was going to return it but would rather just get it to work!
Have the notification of a friend request but the accept button does not work. Ignore didn't work either. Also, when viewing someone else's friends list I am unable to scroll. I can see there are additional names there, but can't get to them. Logged ...
Please help! I just did the update and my Fitbit flex won't blink and won't sync on my S4 phone. Please help I'm training for a half and really want to track my step. I reset already as directed per previous post suggestions.
Hi All, I've just learned that I will have to switch smartphones tomorrow, due to a company phone policy.I currently have an IPHONE 6, with IOS 9.2.I will receive tomorrow a Samsung S6. It will be new, so assume I'll have the lastest Android version...
Unexpected sync proboem with my one plus one mobile. Android 4.4.4, any ideas?
I got a replacement charge HR and now it won't sync the old one sync just fine. I even unsync my old one and still nothing. Not sure what else to do. Moderator edit: edited title for clarity
Unable to reconnect to fitbit Moderator edit: edited title for clarity
After following all the threads on this blog... restarts etc.... It turned out my charge HR was blue tooth linked to another device, in this case my ipad stopping the connection to my android phone. .. turn ipad blue tooth off and works perfectly
Hi, albeit trying with and without WiFi, my friends will not show on the app anymore. It was all good until yesterday. When I started adding friends from the groups. Now none of my friends show and it says it cant connect to the server. Although my d...
I am not getting notifications of phone calls or texts on fitbit charge. Please help!!!
My surge tracked that I walked 56 km yesterday when I really do almost 10km. The "achievement" its not real and modify my performance graphic. Can I do something to correct the error. Please let me kbow. Thank you in advance.
The app can no longer find my device (Charge HR) on my Galaxy S5. It was working fine, but the last time it synced was yesterday at 11:14 am. I've charged the fitbit, restarted my phone, etc,but nothing is working. I'm also not getting any updated in...
Does anyone know how to locate a lost fitbit surge before the battery runs out today?
Hi, I have a nexus 5, it has a pedometer built in but Fitbit doesn't use it for Mobile Track, even though it was a flagship google phone. Same for Nexus 6 and any other phone excep the HTC M8. I noticed there was some versions of Fitbit that supporte...
Ever since the latest 2 updates i now need to have my location on to be able to sync otherwise it doesnt find my fitbit charge. Also these updates now show that my active minutes are there but not the measurements of when.I use a samsung galaxy note ...
Fitbit Community, This is my first time on the fitbit forums and my first time posting as well. For a about two weeks now I have been logging my daily water intake to the fitbit app on my Android (Nexus 5) device and haven't had any complaints until...
I wish there was a stair challenge just like the other challenges you have! The challenges are amazing! Thanks for all that you do.
My fitbit charge hr has not synced in a few days. When it tries, it doesn't stop. The circle just keepa spinning. I have tried unpairing it from my Bluetooth but it will not repair. I went into the app but it still says my fitbit is paired and that i...
Hi, I wanted to know when/how it resets. I have had my new Charge HR since 12/31 at about 2pm. It did not reset when I awoke today(1/1)So, when does it reset? Im thinking it won't reset until 2pm today? If so....how can I change my reset start time t...
I have a Samsung Galaxy Core Prime...when i open the call notifications in the app...the bottom half of the screen isnt visible...the red Enable Notifications button isnt visible...is FitBit working to resolve this incompatibility???
My last activity showed 844 metres it said steps 855 but my stride length set up as 90cm steps should have Been 937 steps the correct number off steps went on daily steps but activity didn't match any explanations please help.
Hello, My fitbit is broken. I would like to continue counting my step with the fibit app to not loose my achievment but how can i do that ? I have a Samsung galaxy S6. I'm not able to find mobile track. I have the samsung health that is counting my ...
The app is not letting me connect facebook friends.
I just updated the app from the Google store. And now I can't even find the sleep and heart rate functions on my phone. They just disappeared...
I cannot get my phone calls to link to my fitbit. Any help?
My flex tracker is unable to connect to bluetooth and communicate to Android application.Please help troubleshoot!
I have had this problem since I've had the phone. Call notifications have always worked but the text message notifications have never worked. I have a Galaxy Note 3 and Surge. I've restarted both my phone and Surge multiple times, unpaired my Surg...
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