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Tracker not found for Charge HR

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‎03-28-2016 10:03

‎03-28-2016 10:03

Hello,

I purchased a Fitbit charge HR on Saturday, March 26th, and since then have had continuous problems syncing it to my Samsung Galaxy S4. I have restarted the bluetooth, unpaired the device, uninstalled the Fitbit app, restarted my phone, logged out of the app and also reset my tracker. I am at a complete loss of what to do. Any help or advice would be appreciated!
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‎03-28-2016 15:49

‎03-28-2016 15:49

Welcome to the Fitbit Community @Mellybelly626. It's great to have you here. Thank you for your efforts while trying to resolve this issue before contacting us. I would recommend taking a look at this post. It provides useful information that might help to get you back on track. Additionally, if you have a computer, please try to sync your Charge HR to see if it works.

 

I moved this thread to the Android app board because it's more related to the topic. Catch you later. Cat Very Happy

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