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Not syncing and asking for update

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‎03-12-2016 01:25 - last edited on ‎03-26-2016 07:57 by Fitbit Moderator

‎03-12-2016 01:25 - last edited on ‎03-26-2016 07:57 by Fitbit Moderator

My device is not syncing and keeps saying update tracker software. I have updated it. I have also uni stalled and reinstalled the app. Logged out and in. Switched off tablet etc and I am still getting the same message.

 

 

Moderator edit: updated subject for clarity

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‎03-13-2016 13:51

‎03-13-2016 13:51

@SunsetRunner wrote:
My device is not syncing and keeps saying update tracker software. I have updated it. I have also uni stalled and reinstalled the app. Logged out and in. Switched off tablet etc and I am still getting the same message.


I am also having this problem, on a Samsung Galaxy S5.

@SunsetRunner wrote:
My device is not syncing and keeps saying update tracker software. I have updated it. I have also uni stalled and reinstalled the app. Logged out and in. Switched off tablet etc and I am still getting the same message.

 

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‎03-26-2016 08:00

In response to Tartuk

‎03-26-2016 08:00

It's nice to see you around more often @SunsetRunner @Tartuk! Hope you're doing great! Man HappyI'd suggest you make sure you have updated your trackers by following the steps provided here. Then, please follow the troubleshooting steps in this main thread.

 

Hope this works, let me know how it goes! Woman Very Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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