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Taking away steps

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‎03-29-2016 07:05

‎03-29-2016 07:05

I've tried resetting a few times to no avail. My fitbit keeps resetting back to less steps. I'll get to 6k for example and both the device and my phone will then say I only have 1400 steps. It does this many times through the day. Any advice?
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‎03-29-2016 16:23

‎03-29-2016 16:23

It's great to see you in the Community @Laine84. Your tracker shouldn't reset back to less steps. In this case please be so kind to get in touch with Customer Support. They will be happy to provide assistance as soon as possible.

 

Keep up the super stepping. Robot Very Happy

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