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Charge won'the sync with my phone

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‎02-12-2016 15:38

‎02-12-2016 15:38

I get an error that says my phone "Couldn't pair with Charge because of an incorrect PIN or passkey." What does this mean and how can I get it to sync with my phone? I can sync it with my Samsung Galaxy nook just fine.
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‎02-13-2016 00:21

‎02-13-2016 00:21

This article is for trouble syncing - click to view It will guide you so you can sync.

 

You do not need a PIN or passkey to pair your device with your Android. If you follow the directions on the above link, it should work.

 

Let us know what happens.

 

Welcome to the forums @Kel3673

Stepping in the U.S.A. since September 2013. Android 14

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‎03-26-2016 07:00 - last edited on ‎11-20-2025 06:41 by Fitbit Moderator

‎03-26-2016 07:00 - last edited on ‎11-20-2025 06:41 by Fitbit Moderator

A warm welcome to our new friend @Kel3673! It's nice to see you in the Community! Robot winkThe error message "Incorrect Pin or Password" error you're receiving is because you're trying to set up your tracker using Bluetooth settings instead of the Fitbit app, you can follow the steps @Odyssey13 provided you to resolve this.

Have a nice weekend! Woman Very Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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