Charge HR wont sync with samsung s8

[sally22]

My new samsung galaxy S8 cant find my HR and wont sync. I've tried all the troubleshooting steps and nothing works?

[LanuzaFitbit]

A very warm welcome to the Community @sally22.

Thanks for mentioning that you have troubleshooted on your own already. In this case I think that I'd like to ask you some questions:

• What specific troubleshooting steps have you performed?
• Do you get any error message when you try to sync?

In the meantime I'd recommend that you try to restart your S8 and your Charge HR. In case you haven't done so, you can restart the Charge HR by following these steps:

1. Begin charging your Fitbit.
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
3. Let go of the button.
4. Unplug your tracker from the charging cable.

Look forward to your reply. 

[sally22]

Thankyou for your reply. Yes i have tried restarting my fitbit and my phone and it didnt work. I also tried un installing the app and then re installing and that didnt work. I am afraid to delete my fitbit from my account because my phones BT cant find it im worried i wont be able to pair them again. 

[LanuzaFitbit]

Hello @sally22.

Thanks for the confirmation and letting me know that you have already tried that. I do think that the best way to move forward i to connect the two from scratch once again. Please try these steps:

1. Open the Bluetooth settings of your mobile and look for your Fitbit.
2. Remove the Fitbit from the paired devices list.
3. Open the Fitbit app and go into the account tab.
4. Select 'Set Up a New Device' and follow the instructions to do the setup once again.

Your Fitbit should start syncing once again after this. 

 Let me know if you have any further questions. 

[sally22]

I just tried your suggestion, now i cant re pair them. My fitbit is not linked to my account anymore and i cant re pair them, my phone cant find my fitbit and keeps saying try again.

[LanuzaFitbit]

Hello @sally22! 

Thanks for letting me know that you did try that. It seems like the issue might be coming from the Charge HR itself, in this case. Do you have the option of trying to run the setup with another device? Perhaps with a computer? That would give us more details on the Fitbit itself. If you do have a computer you can download the Fitbit Connect software from our website or download the Fitbit App from the Windows Store if you're using Windows 10.

Look forward to your reply. 

[sally22]

Hi again, its fixed. For some reason my fitbit app hadn't been updating. When it did finally update i was able to re connect my fitbit and it worked. Regards.

[LanuzaFitbit]

Hello @sally22. 

Great news! Thanks for letting me know about it. Now you can continue to reach all of your goals. It would be a good idea to regularly check for updates, in case any is available. To check for updates, please follow these steps:

1. Tap the Play Store app.
2. Tap or click the menu icon in the top left corner.
3. Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
4. Tap Update if there is any.

Let me know if you have any questions or need any assistance.

[DiJeff]

HELP....I have tried everything noted to get my Charge HR to sync with my new Samsung S8 to no avail.  My phone does not even register a bluetooth connection to the HR.  Could it be my HR bluetooth is no longer working. I have uninstalled/reinstalled; used the boondoggle and tried it on my computer and it does not sync to my computer either. My phone syncs just fine to my car but not to my HR.  Is there anything else I can try???

[rhontel]

I agree.  My Galaxy 8 doesn't even show my fitbit in my available Bluetooth devices!!!!  I've tried everything in every U tube video shown.  So very sad:(

[LanuzaFitbit]

Welcome to the Forums @DiJeff and @rhontel.

Thanks for sharing your experiences with us and letting us know everything that you have tried to get your Fitbits to sync to your phones.

My question in this case would be if you are trying to connect them through the Fitbit app or through the phone's Bluetooth settings? It is important to note that they can only be paired through the app itself and not through the settings. 

Let me know if there are any further questions.

[rhontel]

Sent from Mail for Windows 10

I’m using the app on my phone and I have entered the number I see on my Charge HR and it just keeps saying connecting but never connects. I have tried it a few times and it just keeps saying connecting.

[DiJeff]

Someone mentioned to make sure to sync through the app.... that's all I've
been trying to do. As you experienced, my S8 won't even recognize the
Fitbit. At this point I'm searching for a new device.. 😞 Glad it's
Christmas! 😉

[sally22]

I had more trouble with mine so gave up and bought a charge 2. So far I only seem to get 12 months out of the device before it starts giving me trouble. When my current one starts acting up I might just switch to another brand.

[rhontel]

I give up.....Merry Christmas!

[LanuzaFitbit]

Hello @rhontel, @sally22 and @DiJeff.

Thanks for sharing your experiences and all of the steps that you have tried to get it to work. 

Do you have any other device that you could try to use to get it to pair? Perhaps another phone or a computer? That should help us determine what is going on.

@sally22 Hopefully your Charge 2 will continue to work without any hiccups. If you do experience any issues be sure to let me know and I'll be happy to help you out.

Let me know if there are any further questions.

[Beanakin]

I have the same issue. Trying to pair my Charge HR with Samsung Galaxy S8 and it sends the number to the fitbit just fine, but then get infinite "connecting" with spinny wheel once I enter the number into my phone. I tried pairing it on my HP spectre x360 laptop running Windows 10 and it won't sync there either.

[Beanakin]

UPDATE: I did a factory reset of my Charge HR: https://help.fitbit.com/articles/en_US/Help_article/1606

and now it syncs with my phone.

[rhontel]

Exactly!!!!!

Sent from Mail for Windows 10

[rhontel]

I tried that too….no luck….I think I’ll just retire mine. RIP little one….:(

Sent from Mail for Windows 10