help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR2 not syncing until I shut down phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2017 22:52

‎02-15-2017 22:52

Twice in the past 2 weeks I have not been able to sync my Charge HR2, the first time it didn't sync for 3 days even though I have both settings on that allow for and facilitate regular syncing throughout the day.  Today I kept trying to sync and finally had to shut down the phone again.  My app is up to date, why does this keep happening?  I have a Samsung Note 5.  I have the HR2, as well as an Alta, a Flex2 and the Aria scale.  

Best Answer
0 Votes
1 REPLY 1

‎02-16-2017 05:44

‎02-16-2017 05:44

Hello @GalaxyDebb! Thanks for stepping into the Community.

 

I'd like to recommend that you go through these troubleshooting steps to get your Fitbit to sync once again. 

 

Please let me know how it goes! 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes