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Charge not syncing to LG G3

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‎01-27-2016 20:41

‎01-27-2016 20:41

hi
  i tried to sync my device to application for several times, But still i cant it taking much time to sync even after hours  still device is not sync'd..

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3 REPLIES 3

‎01-28-2016 13:22

‎01-28-2016 13:22

Hello @Rajath very welcome to the Community! Smiley Happy I was investigating and I found that your tracker is on the list of compatible devices. So, try a restart and after that, try the following:
1. Open the Fitbit App and log out
2. Turn off the Bluetooth and also your cellphone, wait for 5 seconds and turn On your cellphone and also the Bluetooth.
3. Finally, set up your tracker as a new Fitbit device.

 

Let me know how it goes, I'll be around! Smiley Wink

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

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‎02-03-2016 06:14

In response to TarinFitbit

‎02-03-2016 06:14

Hi,
Thanks for the reply. Yes! Its working fine and sync to mobile after restarting fitbit & App. Unfortunately, If I disconnect and try to reconnect, the sync is getting failed. To achieve this, again i need to restart fitbit & App each time.

I would request to resolve this problem without restarting fitbit & App EVERY TIME.

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‎02-03-2016 11:25

In response to Rajath

‎02-03-2016 11:25

Thanks for your update @Rajath! I'm sorry to hear that your Charge is not working properly. At this point, I recommend Contact Customer Support, they will be more than happy to provide you with a quick solution.

 

Keep me posted, I'll be around! Smiley Wink

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

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