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sync error for zip

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‎02-02-2016 11:34

‎02-02-2016 11:34

Anybody else having sync issues with their Zip since yesterday? I have uninstalled and reinstalled the app, I have taken out the zip battery to reset device and I have stopped and restarted Bluetooth on my phone. Nothing is working.
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‎02-03-2016 05:39

‎02-03-2016 05:39

It's great to see that you've visited the Fitbit Community @lin317! 

Let me help you with this, in order to get it back syncing I recommend you following these steps:

 

- Log out from the app
- Reboot your mobile device
- Restart your tracker (2 or 3 times in a row)
- Log back in
- Set it up as a new device

 

Hope it helps :). Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎02-03-2016 11:45

‎02-03-2016 11:45

Thank you for responding, but I had already got olit syncing again after doing all of the things you mentioned.
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