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Charge won't sync with android phone

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‎07-01-2017 12:19

‎07-01-2017 12:19

Has anyone had an issue with the charge syncing to their phone?  I went to sync it earlier after a workout and the display would not come on.  I did not get a notification that it was low battery but connected anyway for a few hours to charge.  That worked but now it still does not sync with my app and now it is showing that my fit bit has no battery??  I have restarted the phone, turned bluetooth off and did the "hold button down on fitbit while plugged in" thing as well.  Anyone have similar issues?  IS my fitbit about to die?

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7 REPLIES 7

‎07-01-2017 15:36

‎07-01-2017 15:36

I am having the same problem. My phone is looking for my fit bit and can't find it. It hasn't synched since last night around 8.

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‎07-01-2017 16:56

‎07-01-2017 16:56

I'm having issues with connecting as well any word on how fix it yet?!

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‎07-01-2017 17:40

‎07-01-2017 17:40

I just did a factory reset on mine and it's working just fine now!

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‎07-01-2017 23:00

‎07-01-2017 23:00

Having that problem. I've trued uninstalling & reinstalling the app. I've unpaired my Charge 2 and now my phine can't find my Charge 2. I saw that someone did a factory reset. I'm guessing on their phone, but I'd rather not go that far.

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‎07-02-2017 04:24

In response to Shardiva

‎07-02-2017 04:24

Not on my phone but on the fit bit itself. If you go to fitbit.com it will tell you how.


Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone
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‎07-02-2017 07:21

In response to Coach17

‎07-02-2017 07:21

Thanjs so much!! I actually just did a restart so I didn't lose my information. It was simple. Put your Charge 2 into the charger. Press and hold the side button for about 4 seconds. Feel the fitbit vibrate and the screen turn to the FitBit symbol. And you're golden!!

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‎07-02-2017 13:51

‎07-02-2017 13:51

Apparently there is nothing that can be done.  it has now started to make clicking noises.  I had it a year and a half though so...

@Mcshea17 wrote:

Has anyone had an issue with the charge syncing to their phone?  I went to sync it earlier after a workout and the display would not come on.  I did not get a notification that it was low battery but connected anyway for a few hours to charge.  That worked but now it still does not sync with my app and now it is showing that my fit bit has no battery??  I have restarted the phone, turned bluetooth off and did the "hold button down on fitbit while plugged in" thing as well.  Anyone have similar issues?  IS my fitbit about to die?

 

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