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Charge2 and Flex2 syncing

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‎07-06-2017 10:30

‎07-06-2017 10:30

Hi, I've had my Charge2 for approx 2 months and it has been awesome. Never a problem with syncing or keeping track of stats. Last night I added a Flex2, to my app, and now the syncing has gone crazy. Sometimes it shows steps, sometimes it doesn't. I'm disabled, so steps and heart rate are very important for me. I added the Flex2 for swimming, since that is about the only exercise I can physically do. Now, last night, my Charge2 couldn't record my sleep stages (another VERY important feature for me). Any ideas why the app is suddenly so messed up?

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‎07-09-2017 08:32

‎07-09-2017 08:32

Hello @Tigermomma! Thanks for stepping into the Forums.

 

When you mention that the syncing has gone crazy and that you don't get steps from time to time, what exactly do you mean? Is it that the trackers are not syncing at all? Or only referring that the steps are not showing up?

 

In the meantime, I'd recommend that whenever information is not showing up on the app you try to log out and then back into the app. The issue could be generated because the information is not being loaded from the servers.

 

As for the sleep stages, I'd recommend that you try to tighten the strap around your wrist. That should help the HR reading and thus improve the sleep stages recognition.

 

Look forward to your reply so that I can continue yo assist you.

Lanuza | Community Moderator

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