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Charge2 not synching with Galaxy s7 edge

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‎06-22-2017 09:05

‎06-22-2017 09:05

Had fitbit for a while no problem. Now it won't synch. It says tracker not found.  My phone sees the tracker but won't pair.  I have restarted the fitbit, the phone, turned off and on Bluetooth, locations, all day synch and any potential interfering Bluetooth devices.  Any ideas.

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‎06-22-2017 12:49

‎06-22-2017 12:49

Hi, @TWL! Have you tried popping into the phone's settings and checking the permissions for the Fitbit app? I know some people had issues with permissions getting shut off with the latest round of Android security updates. Might be worth a shot! Even if they're on, try turning them off and back on again.

MakMak | Community Council

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