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Charge5 not receiving notifications

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‎06-01-2022 08:06

‎06-01-2022 08:06

My new Charge 5 is All set up correctly? But not receiving texts and message notifications. When doing exercise all the options work and it vibrates so don't know what I have done wrong. any help would be appreciated. Thanks

 

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‎06-01-2022 18:46

‎06-01-2022 18:46

Hello @DiamondDi 

Look here to double check to make sure all your settings are correct: https://help.fitbit.com/articles/en_US/Help_article/1979.htm Also this YouTube video should definitely help:https://m.youtube.com/watch?v=G85kBJ-mxBg This YouTube videos has even more tips and details:https://m.youtube.com/watch?v=JmC43ygY07g

😃 I hope that helps

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‎06-03-2022 04:34

‎06-03-2022 04:34

Hello again @DiamondDi 

I wanted to check back in with you to see if your notifications are coming in now and if the videos I provided you help resolve the problem. 
😃 Please keep me posted

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‎07-30-2022 10:44

In response to SunsetRunner

‎07-30-2022 10:44

Thanks MegaBite, sorry i didnt get back to you, the charge 5 did pick up and start showing notifications, but i still prefer my inspire 2, which also isnt picking up notifications..grrr

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