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Charger 3 not syncing

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‎07-12-2019 02:44

‎07-12-2019 02:44

I have a Samsung Galaxy 8 had my charger 3 since 11/2018 the last week of June I've been having issues with syncing my charger 3  this hasn't worked properly. 

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‎07-14-2019 07:41

‎07-14-2019 07:41

Hello @Moesue, sorry for the late reply and welcome to the Community forums. 

 

Thank you for this information you've provided about your Charge 3 not syncing. I was able to confirm the mobile device you're using (Samsung Galaxy S8) is listed here as a compatible device to sync with the Fitbit app.  

 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems?

 

I've also been informed that you already got in touch with the Customer Support team for further assistance with this. I hope everything goes well. 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎07-21-2019 16:38

In response to DavideFitbit

‎07-21-2019 16:38

I sent it back to QVC waiting on my replacement.

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‎07-24-2019 12:42

In response to Moesue

‎07-24-2019 12:42

Thank you for the update @Moesue, I'm sorry to see that it wasn't possible to sync the device, but it's good to know that you'll be receiving a replacement soon. 

Davide | Italian and English Community Moderator, Fitbit


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