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Checking to see if my phone is compatible

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‎11-10-2018 09:36

‎11-10-2018 09:36

I have a Samsung Galaxy J7 Star which is currently compatible with my Blaze. I am having issues with the Blaze battery and am worried I may need to purchase a new Fitbit. When I look on the list of compatible phones, the J7 is listed, but I want to be sure. Any help would be appreciated.

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‎11-11-2018 06:09

‎11-11-2018 06:09

Hello @LandDsMommy.

 

Thanks for taking the time to share your situation and questions with us.

 

At this moment the Galaxy J7 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone. As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it.

 

Maybe you could post about adding the J7 to the list in our Feature Suggestions board. There other users can show their support by commenting on the idea or voting for it. If you do be sure to read the FAQ to better understand how that board works. 

 

In regards to the situation with the Blaze, could you elaborate a bit more on it? What exactly is going on with the battery? I'd like to see if there is anything I can help you with in that regard.

 

Look forward to your reply. Let me know if there are any further questions.

Lanuza | Community Moderator

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