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Clock is no longer accurate

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‎02-25-2016 04:22

‎02-25-2016 04:22

Why is my Charge HR not keeping time accurately anymore?
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‎02-25-2016 10:40 - edited ‎03-02-2016 08:21

‎02-25-2016 10:40 - edited ‎03-02-2016 08:21

Hello, @Puppymomma! Please try the troubleshoot provided, here.

 

Keep me updated! 🙂

Solange | Community Moderator, Fitbit
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‎02-25-2016 19:05

‎02-25-2016 19:05

I can't access your link.
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‎02-26-2016 04:40 - edited ‎03-02-2016 08:20

In response to Puppymomma

‎02-26-2016 04:40 - edited ‎03-02-2016 08:20

I'm sorry! Cat Embarassed @Puppymomma

 

please try these steps: 

1. Confirm that your tracker has a full battery
2. Confirm that you are syncing your tracker everyday.
3. Try to set up your tracker again as a replacement device

 

Please note that this is a temporary workaround and the issue may occur again. Our engineers are working on a resolution and hope to have this available soon.Robot Happy

Solange | Community Moderator, Fitbit
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