Cloudflare Error 1006 on the Mobile app

[CRChinita]

Screen Shot

I have tried an uninstall (3 times)….my Bluetooth is on.....no VPN running...….what else can I try? This started 3 days ago. Thanks, Viv

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @CRChinita.

Thanks for sharing that screenshot and trying to reinstall the app several times. 

Given that you are not running a VPN, it could be that your IP was banned by Cloudflare themselves. Could you try connecting with a different internet connection? For example, if you are using your mobile data try to connect via WiFi, or vice-versa.

Additionally, please verify that you are not using some sort of firewall and if you are, try turning it off.

Let me know if you have any further questions.

[CRChinita]

Amazingly enough within hours of my post, suddenly everything worked again after a reinstall (my 4th attempt)!!  😁  Have no idea why or how but I am not complaining.

[LanuzaFitbit]

Hello @CRChinita.

Glad to read that everything is working correctly now! 

It could be that it was an error from the hosting of the website or that some issues were being worked on. 

If you have the time, be sure to read one of our Discussion boards. Perhaps you will find a topic that interests you.

Let me know if there is anything I can help you with.

[CRChinita]

Thanks for the response!!  My problem seems to have solved itself but I have no idea how!!!  I am now having different issues.  My Fitbit is syncing only when it wants to and is not syncing my sleep at all.    I am sure this too shall pass!!  In the interim, I shall keep cuddling with it.  Keeps me busy, right???   LOL  Feliz Navidad y Feliz Año Nuevo!

[LanuzaFitbit]

Hello @CRChinita.

I apologize for the delay in my response. Glad to read that the issue seems to have resolved itself.

My question in this case would be is the situation has continues or if it has been resolved? If not, please try following the steps listed in this help article.

Let me know if you have any further questions.

[plpblack]

I do not have a firewall on nor do I have a VPN on my phone. How can I get my fitbit to work and sync while I am not accessible to WiFi? 

I have the Surge and I am frustrated to say the least. Is this something that can be fixed or should I just pitch the Fitbit in 2019? 

I cannot even login to the site from my phone without the Cloudfare message. What should I do? 

[CRChinita]

I had the same problem, not once but twice within a couple of months apart.  Like you, I had no firewall or VPN.  I uninstalled and installed 4 or 5 times as it was on both my Microsoft Surface Pro 4 and Samsung A8 phone and I could not even access the website on either.   Both times after emailing and within a few days, the problem solved itself.  I know that doesn't help and I do know first hand how frustrating it is.  It took about a week each time before it just started working again.

[LanuzaFitbit]

Welcome to the Forums @plpblack . Hello @CRChinita .

Thanks for letting us know that you can't log in to your account. The issue may be related to your IP address and should resolve within 48 hours. If you still can't log in by then, please let us know so we can investigate further.

We apologize for the inconvenience and hope to get you back on track soon.

[lotr_an]

Hi! Is this an continous problem at Fitbit? My wifi connection popups 1006 mistake. App and website works only on mobile connection. It appears for 1 week already and is not passing "by itself" 

[LanuzaFitbit]

Hello @lotr_an.

I apologize for the delay in my response. Thanks for trying to connect through mobile connection and sharing how long it has been going on for.

I'd like to ask you to confirm if the situation has continued since your post or if you have been able to sue it through WiFi?

I look forward to your reply.

[lotr_an]

Hi LanuzaFitbit. Nevertheless, the problem persists. Now i was forced to switch to mobile network to answer You as 1006 error is not letting me to enter fitbit site. 

While i am home and on wifi my fitbit app is loged out and Versa is not syncing. 

Reinstalling app do not work. 

The same problem is with my computer - access to fitbit is denied due to 1006 problem. So, i presume problem is with my internet provider as my ip is banned by Cloudflare. 

[CRChinita]

As you will be able to tell from my previous posts, what you are experiencing has happened to me twice.  Both times for periods of a week, more or less.  I did the same things as you with both my Samsung A8 cell and my Microsoft Surface Pro 4.  I rebooted, uninstalled, installed, connected and paired, disconnected more times than you could count.   Spent many hours in a frustrated state. You name it, I tried it on both devices.  For absolutely no reason and certainly not because of any actions I did, it began working again.  I also have my Fitbit connected to the MyFitnessPal which just added to the difficulty for a non-techie kind of person like me.  Now that it is working again, I have Fitbit app installed only on my cellphone and have a shortcut on my toolbar but it is not installed on the tablet.  It has been good since my last "freak out"!  LOL  Good luck!!

[LanuzaFitbit]

Hello @lotr_an and @CRChinita.

Thanks for sharing all of those details on the matter, particularly your experience @CRChinita.

@lotr_an I have reached out to our support team. They should be getting in touch with you about this situation so please keep an eye on your email's inbox, spam and trash folders for their mail. They will be more than happy to help you.

Feel free to reach out with any other questions you might have.