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Collecting Gems in solo challenges

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‎04-22-2020 18:18

‎04-22-2020 18:18

Why do I get a grey screen each time I try to collect a gem on a solo challenges? Sometime I can find the correct place on the blank screen to collect the gem, but other times I miss the gem. 

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‎04-29-2020 15:22

‎04-29-2020 15:22

Hi @User_3, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

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