Community Feed - closed group resend invite

[MayaS]

Hi all, 

We have our closed group.

One of our friend was removed by mistake.

I'm the administrator of group, I tried to resend invite ,but near his name is showing already invited.

I restart app, cleaned browser data, unfriend and friend him back, is not blocked user in my list.

Can you please advise what else we could do ?

Moderator edit: title for clarity

[MayaS]

Hi all, 

We have our closed group.

One of our friend was removed by mistake.

I'm the administrator of group, I tried to resend invite ,but near his name is showing already invited.

I restart app, cleaned browser data, unfriend and friend him back, is not blocked user in my list.

Can you please advise what else we could do ?

[Rich_Laue]

Hello @MayaS this sounds like you might be asking about the community in the Fitbit app or on the Web. I'm not sure which community is being referred to, and I probably will not be able to help other than to move the post to a more relevant board.  It doesn't seem to have anything to do with your versa. 

[MayaS]

Hi Rich,

Is closed group on Fitbit app.

I'm using an android phone.

Thank you  for your time to review my post.

[Rich_Laue]

@LanuzaFitbit. Would you know how to resend an invite to a private group? Is there something that needs to be reset behind the scene? 

[MayaS]

This is what I see.

[MayaS]

Our friend can't be re-invited as is showing  already invited.

I'm missing the square to resend an invite to him.

[LanuzaFitbit]

Welcome to the Forums @MayaS. Hello @Rich_Laue.

@Rich_Laue Thanks for being around to help. @MayaS Thank you for sharing all of those details and screenshots.

In this case, I'd like to ask  you to have another member of the group try to invite that same friend. That should let the invite go through correctly.

Please keep me posted on how it goes.

[MayaS]

Hi Lanuza, 

We have now a 2nd administrator of our group

She tried adding the same friend , but is showing same thing for 2nd administrator

" Friend invited".

We deleted intentionally another 2nd friend and is showing the same thing.

" invited" .No possibility to add again to our group.

[LanuzaFitbit]

Hello @MayaS.

Thank you for taking the time to share that feedback on the matter.

In this case I'd like to ask some questions:

• What phone are you using?
• What Android version is that phone running?
• What App version do you have?

I look forward to your reply.

[MayaS]

Hi Lanuza,

I'm using Samsung S9+.

All updates up to date on it.

For Fitbit app I'm using 2.94 version.

[LanuzaFitbit]

Hello @MayaS.

Thanks for taking the time to share those details.

In this case I'd like to ask you to try the following:

• Log out of your account and then log back in.
• Uninstall the app and then reinstall it.

There is a chance that these two could help so that the invite goes through in case it is related to something not being stored correctly on the apps.

Keep me posted on how it goes.

[MayaS]

Hi Lanuza 

I did below 2 steps . Still shows as our friend was invited. 

Another administrator tried the same thing on our group and no success.

Thank you for your support.

[LanuzaFitbit]

Hello @MayaS.

I apologize for the delay in my response. Thanks for your reply and for sharing those details on the situation.

A new version of the app will be released soon, version 2.95. My recommendation in this case would be that we wait for the update to be available and update the app as soon as possible. After the update, try to add that user to the group once more and let me know how it goes.

I will be sure to post in  here as soon as the new update is released.

Please let me know if there is anything else I can help you with in the meantime.

[dek725]

Have you been able to find a solution to your problem?  I am having the same issue with a closed group and am needing to re-send a group invitation.

[christinasipes]

 You can go to groups

Click discover groups

And it should show an area of any private groups you have had an invite to.

[GadoGadoGal]

This same issue is happening for me with below specs:

• iPhone 6
• iOS 12.4.8
• app version 3.30

Please help!