Intermittent syncing issue with Versa 2

[daelitesmom]

So I was finally able to install the new SpO2 Signature app on my Versa 2 unfortunately now my device and the fitbit app apparently aren't communicating well with each other. The new app intermittently syncs with the fitbit app to update sleep times, sleep scores, and the O2% that its supposed to update. 

Do the developers of these special apps ever troubleshoot before the roll them out for the consumers?  

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @daelitesmom, welcome to the Community Forums!

Thanks for the details that were shared in your post. If you're having syncing difficulties with your Versa 2 and your Android phone, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.