Community feed notifications not loading

[RTiesters]

When checking the community updates in the app, the screens stays white and error message is unable to load notifications.

Logout and in

Clear cache

Updated app

Removed and reinstalled

Hope someone can help.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @RTiesters, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this and how many times since then? Some of the below steps were tried but the actual order is really important, please try them out and let me know how it goes:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply. 

[FitKenW]

I have the same issue as RTiesters and following the instructions you provided did not resolve the issue.

[RTiesters]

This didn't work for me, still broken

Phone is 

 

[RTiesters]

Hi Ricardo could you please get back to our problem. I have shared the phone information with you. Thanks.