help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Community icon disappeared

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-03-2017 09:48

‎04-03-2017 09:48

I have a Fitbit flex that I just purchased. I was able to go on the community icon but it's gone now and is replaced by a friends icon. I can't access the community at all. I tried turning my phone off and uninstalling the app. It didn't work. Please help.

 

Best Answer
0 Votes
8 REPLIES 8

‎04-03-2017 11:13 - edited ‎04-03-2017 11:13

‎04-03-2017 11:13 - edited ‎04-03-2017 11:13

@Roseannem Hmmmm, can you please take a screenshot of what you're seeing now and also confirm which app version you're currently running? (Go to Account > Advanced Settings > Help).

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
0 Votes

‎04-03-2017 11:45

In response to ErickFitbit

‎04-03-2017 11:45

I am using an Android..Not sure if that's what your looking for?
Best Answer
0 Votes

‎04-03-2017 12:27

In response to ErickFitbit

‎04-03-2017 12:27

It's version 2.45 (2183107)

Best Answer
0 Votes

‎04-03-2017 13:32

In response to Roseannem

‎04-03-2017 13:32

@Roseannem I'm looking for a screenshot that looks like mine below. Thanks for taking the time to confirm the Android app version you're currently using.

 

Screenshot_2017-04-03-13-30-38.png

 

 

 

 

 

 

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
0 Votes

‎04-03-2017 15:09

In response to ErickFitbit

‎04-03-2017 15:09

I am unsure how to send u the screenshot? Mine looks exactly like yours...Except that where yours says community mine says friends. When I hit the friends icon it takes me to a list of my friends and any messages. I can't access the community section.

Best Answer
0 Votes

‎04-03-2017 15:52

In response to Roseannem

‎04-03-2017 15:52

@Roseannem In order to add a screenshot, click on the "Photos" button in the text editor, screenshot below and button highlighted in red. Hope that helps and thank you for giving it a try. It will be super helpful to show our Android team.

Screen Shot 2017-04-03 at 3.50.58 PM.png

 

 

 

 

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
0 Votes

‎11-05-2018 21:29

In response to ErickFitbit

‎11-05-2018 21:29

I'm having the same problem and sharing a screenshot here is not easy. We can't iPad an image even, why?

Here i got a link: https://photos.app.goo.gl/vuSpk5YXV1wvm1Cp6

Best Answer
0 Votes

‎11-05-2018 21:32

In response to nurp

‎11-05-2018 21:32

I can not edit my post, why? Also in community posts, i have to delete and write again. You don't even allow me to copy my message text once it's posted. This app and website is making me stressed on mobile. Anyway, I meant to say, we can't even upload photo. Not ipad photo.

 

Best Answer
0 Votes