Compatibility issue between new Blaze and Samsung Galaxy 8 (android 7.0)

[Vancy17]

Disappointed to learn that after purchasing a Blaze yesterday (have had a charge 2 for the past year and a half and loved it, so wanted to upgrade to the larger screen) that there is a known compatibility issue between the Blaze and Samsung galaxy 8s. I'm so disappointed that I can't use half the features of my new Blaze. Does anyone know how long it will be until an update that addresses this issue? Is it worth waiting for or should I return it and go back to my charge 2?

[RobertoME]

Hello @Vancy17, good to see you here in the Fitbit Community! I was reading you were experiencing issues with your Blaze and your Galaxy S8. However I'm wondering which type of issues are you experiencing?

Is true that there are feedback that the app is not working as expected with Galaxy S8, however this is happening either with battery draining or notifications. For more details regarding this issue please visit: Battery drain/Notifications - Samsung Galaxy S8/S8+.

If you are experiencing issues with syncing your data perhaps this post will give you some additional help: Having trouble syncing? (here's how to fix this).

Hope this helps and thank you for your feedback, we are always working to improve the Fitbit experiencing.