Compatibility of Motorola Moto Z4

[AZNancy]

Folks:

I see where Motorola's Moto Z is listed as a compatible device for Fitbit products, but was wondering if this includes ALL models of the Moto Z?  My wireless carrier currently has a Moto Z4 available at a good price and I wanted to see if changing phones might help the connectivity issues I have always experienced with both my Charge 2 and my now not-working-at-all Versa.  (Presently, I have an LG Stylo 2V and, in troubleshooting my connectivity issues, I discovered the Stylo 2V is NOT on the list of compatible devices.)

Thanks for any help you can provide!

Nancy

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @AZNancy, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention. As it turns out, only the Motorola Moto Z is specifically compatible with our products and services, this means that such mobile device was tested by a specialized team here at Fitbit and they made sure that all the features of your Fitbit device and the Fitbit app will work as intended. About the Motorola Moto Z4, because of the fact that this mobile device isn't listed, we cannot ensure that everything will work as expected because this phone wasn't tested. Keep in mind that this doesn't mean that your Fitbit will not work at all with it.

In regards your LG Stylo V20, can you please provide me more information and details about the issue you're experiencing? 

Let me know if you have any additional questions.

[AZNancy]

Hi, RicardoFitbit.

Thanks for answering my question re: the Motorola Moto Z4.  Guess I won't be changing phones any time soon!

Re: connectivity issues with the Stylo V2 and my Charge 2 - although I've paired the Charge 2 through my phone's Bluetooth, the Fitbit app says "Device Not Found," it will NOT sync through the app, and the Charge 2 can't connect with my phone's GPS.  This happened about a week ago, right after I had to restart my Charge 2 again - up until that point, everything was fine.  I've tried uninstalling/reinstalling the app, manually clearing the app's cache, turning the phone on/off, pairing/unpairing the device in my phone's Bluetooth setting - nothing works.  I've been syncing the Charge 2 through my PC's dongle and that works fine.

(Just fyi, the reason I restarted the Charge 2 was the device stopped giving me all of my stats during exercise.  It does this every month and I restart it every month.  This is the first time it has ever lost the ability to connect with my phone's Bluetooth and GPS.)

Thanks in advance for your help.

Regards,

Nancy

[gwinny]

Spoiler

Fitbit needs to do better, I have a useless watch unless I buy an old outdated phone or one that's too expensive....mine worked fine until last October, so fix it Fitbit with all the technology I know you have. #disappointed #wontbuyanotherfitbit 

[Catzbutler]

I want to buy a versa 2 smart watch, I want to make sure it Isco patible with my Moto Z4; phone.  I can not find a reliable answer.  Yes it will. Or no it has problems. 

[TxBeanie]

It's too late for me. I already have the Moto Z4. UGH! My Versa 2 worked fine with my Z3. Someone needs to fix this ASAP. My smartwatch is now just a watch and I'm not happy. Waiting on FitBit to catch up!!!🙄