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All day sync not available anymore

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‎10-21-2020 11:41 - last edited on ‎10-21-2020 17:32 by Fitbit Moderator

‎10-21-2020 11:41 - last edited on ‎10-21-2020 17:32 by Fitbit Moderator

Recently my Flex 2 charge barely lasts 48 hours. Can't find the ALL DAY SYNC toggle for Android. What happened? 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎10-21-2020 13:32

‎10-21-2020 13:32

I believe Fitbit removed the option and made the units all day sync to address a lot of sync issues.

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Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

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‎10-21-2020 13:39

In response to wtksk8r

‎10-21-2020 13:39

While I see it removed from the Android app, it does remain on the WIndows
app, where I can turn it off. Will check battery life now.


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‎10-21-2020 17:32

In response to Chas.snider

‎10-21-2020 17:32

Hi @Chas.snider, welcome to the Community Forums!

 

Thanks for bringing this to our attention. Just as @wtksk8r mentioned, we removed the option to turn off all-day sync from the Fitbit app to improve your experience with notifications, syncing, and firmware updates. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see Can I extend my Fitbit device's battery life? 

 

Let me know if you have any additional questions.

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‎10-22-2020 01:08

In response to RicardoFitbit

‎10-22-2020 01:08

My Android does not sync outside of manual since ya'll changed things.
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‎10-25-2020 07:35

In response to Shphillips75

‎10-25-2020 07:35

@Shphillips75 make sure that power management for the Fitbit app has been disabled. 

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‎10-25-2020 20:11

In response to Rich_Laue

‎10-25-2020 20:11

It stop for the umpteenth time since September syncing at all manual or otherwise. Yes I've done everything numerous times that ya'll have said. Nothing works longer than an hour or so and my device always goes to "wifi off" by 2hours max. 

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