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Connection difficulties with Charge 2

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‎06-06-2020 08:26 - last edited on ‎06-07-2020 19:51 by Fitbit Moderator

‎06-06-2020 08:26 - last edited on ‎06-07-2020 19:51 by Fitbit Moderator

Had this problem last week and it has happened again. I deleted app and downloaded it again, which resolved the problem.Do I have to do this again? What's going on?

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎06-07-2020 19:54

In response to Rich_Laue

‎06-07-2020 19:54

Hi @FCurran, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To  better assist you with this situation, can you please answer the questions that were asked by our friend @Rich_Laue? This way we will be able to gather more information to move forward. A Fitbit app Android update was released a few days ago, therefore, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply, let me know if you have any additional questions.

View best answer in original post

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4 REPLIES 4

‎06-07-2020 07:31

‎06-07-2020 07:31

Hi @FCurran who knows what going on. I'm assuming your saying the tracker will not sync, oppose to not getting a gps connection or no notifications.

Could be hardware, software, do you also sync through another device?

Have you read the sync tips? Android tips?

Have you also tried a shutdown of the phone?

Clearing the Fitbit Cache?

Stopped the Fitbit app, not just swipe out of memory?

Once I had to clear the Fitbit app's data.

 

Best Answer
0 Votes

‎06-07-2020 19:54

In response to Rich_Laue

‎06-07-2020 19:54

Hi @FCurran, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To  better assist you with this situation, can you please answer the questions that were asked by our friend @Rich_Laue? This way we will be able to gather more information to move forward. A Fitbit app Android update was released a few days ago, therefore, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply, let me know if you have any additional questions.

Best Answer

‎06-08-2020 03:13

In response to RicardoFitbit

‎06-08-2020 03:13

I saw where to restart your phone, when I did that it was fine.  Thank you very much for your help.  I love my fitbit and by hitting my goals at 80 years old I love to achieve for my health.Sent from my T-Mobile 4G LTE Device
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‎06-08-2020 16:14

In response to Cabgi

‎06-08-2020 16:14

You're more than welcome @Cabgi, welcome to the Community Forums too!

 

I'm happy to know that after trying some steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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