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Connection difficulties with Samsung C9 Pro

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‎02-16-2020 21:59 - last edited on ‎02-17-2020 17:59 by Fitbit Moderator

‎02-16-2020 21:59 - last edited on ‎02-17-2020 17:59 by Fitbit Moderator

I just bought Versa 2 on basis on claim made by FitBit that it will work on Android OS which are 7.0 or higher. My phone, Samsung Galaxy C9 Pro, has latest Android OS 8.0.0 but still pairing has been rejected .

 

Kindly help on this at the earliest.

 

Moderator edit: Subject for clarity 

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‎02-17-2020 17:58

‎02-17-2020 17:58

Hi @Sidrai, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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