help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Connection difficulties with Samsung Galaxy A20e

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2019 11:08 - last edited on ‎09-08-2019 18:02 by Fitbit Moderator

‎09-06-2019 11:08 - last edited on ‎09-08-2019 18:02 by Fitbit Moderator

Hello, 

My fitbit charge 2 doesn't connect with my Samsung Galaxy A20e. Now I can't get any notifications and I can't consult all the information my fitbit tracks. How can I fix this? 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-08-2019 18:01 - edited ‎09-08-2019 18:01

‎09-08-2019 18:01 - edited ‎09-08-2019 18:01

Hello @Monique1234, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for the information that was posted. Let me share with you that the Samsung Galaxy A20e is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android, Fitbit app and device updates.

 

Even though your mobile device is not compatible, please give it a try to our help article: Why can't I set up my Fitbit device? and My Fitbit device isn't receiving notifications from my phone. Please let me know how it goes. 

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device instead.

 

I'll be here if you need anything else, please keep me posted.

Best Answer
0 Votes