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Connection difficulties with Samsung S10

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‎02-13-2020 08:56 - last edited on ‎02-16-2020 18:32 by Fitbit Moderator

‎02-13-2020 08:56 - last edited on ‎02-16-2020 18:32 by Fitbit Moderator

I have a new versa and have had it for about a month. I also have a new Galaxy 10. My Fitbit will not stay connected. I have removed device probably 20 times. I have uninstalled app probably 10 times. I reset both daily.  It might sync for an hour a day. Very frustrating.  Anyone have advice? 

 

Moderator edit: Subject for clarity 

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‎02-16-2020 18:31 - edited ‎02-16-2020 18:31

‎02-16-2020 18:31 - edited ‎02-16-2020 18:31

Hi @Adamlanane, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy S10 that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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