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Unable to update firmware version

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‎02-13-2020 03:04 - last edited on ‎02-16-2020 18:23 by Fitbit Moderator

‎02-13-2020 03:04 - last edited on ‎02-16-2020 18:23 by Fitbit Moderator

I have just bought a fitbit charge but cant get it to update from the app. It is syncing fine

Thanks 😁

 

Moderator edit: Subject for clarity 

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‎02-16-2020 18:22 - last edited on ‎09-16-2025 06:42 by Fitbit Moderator

‎02-16-2020 18:22 - last edited on ‎09-16-2025 06:42 by Fitbit Moderator

Hi @tjc65, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention. To better assist you with this, can you please specify if you're using a Fitbit Charge, Charge HR, Charge 2 or Charge 3? I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Keep me posted.

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