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Connection difficulties with Versa Lite after factory reset

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‎03-25-2020 10:58 - last edited on ‎04-21-2020 16:29 by Fitbit Moderator

‎03-25-2020 10:58 - last edited on ‎04-21-2020 16:29 by Fitbit Moderator

After an app update, my versa lite stopped receiving messages from my samsung S8.  I checked all notification settings, bluetooth settings etc.  Restarted phone and fitbit watch.  It was still functioning as a tracker and syncing to the app on my phone.  Still would not receive phone messages.   Did a factory reset and now when I try to set up the device (I unpaired it) it connects to the app, gives the 4 digit code and then says setting up versa lite.  It gets to step 2 of 3 Downloading .....1% and then does nothing more.  The app then shows it as a device and says Synched today.  If I click on the update for the device the app says looking - battery full and has a pink symbol saying update available.   It then says update failed. The symbol on the watch is white and pulsing....but nothing more happens.  I have to unpair to get it to stop trying as it goes forever at this point.  I bought the versa lite in December 2019 so it is not that old and was working fine until a week ago or so.  

 

Moderator edit: Subject for clarity 

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‎04-21-2020 16:21

‎04-21-2020 16:21

Hi @CDDD, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for troubleshooting your device before posting over here. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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