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Connection issue between Versa 2 and Samsung A50

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‎01-18-2021 10:12 - last edited on ‎01-19-2021 15:59 by Fitbit Moderator

‎01-18-2021 10:12 - last edited on ‎01-19-2021 15:59 by Fitbit Moderator

Up until now I haven't had any problems between my Versa 2 and Samsung A50. Now they will not sync and I'm not receiving any notifications. Even tried all Trouble shooting suggestions without success. Removed Versa 2 from app and now it will not sync to set up my Versa 2.  It recognizes bluetooth but will not pair. So disappointed! I love my Versa 2! Help!

 

Moderator Edit: Clarified subject

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‎01-19-2021 15:59

‎01-19-2021 15:59

Hello @Jojog9, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Let me know if further assistance is needed and if you have any additional questions.

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