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I've turned off notifications but am still getting them?

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‎01-18-2021 10:29 - last edited on ‎01-19-2021 14:08 by Fitbit Moderator

‎01-18-2021 10:29 - last edited on ‎01-19-2021 14:08 by Fitbit Moderator

I've turned off all notifications on app in phone, web, but keep getting them anyway. What is the sudden problem???

 

Moderator Edit: Clarified subject

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‎01-19-2021 15:57

‎01-19-2021 15:57

Hi @BelieveinLove, it's nice to see you again posting here in the Community Forums, welcome back. 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? Which notifications are you receiving? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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