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Constant "Fitbit isn't responding" messages

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‎02-23-2019 03:17

‎02-23-2019 03:17

I keep getting "Fitbit isn't responding" messages. I've used the "Send feedback" option many times, but what can I do to stop this happening?

 

Screenshot_20190223-111234.jpg

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3 REPLIES 3

‎02-23-2019 03:46

‎02-23-2019 03:46

Is this with the Android App @tarbat. it does not seem to be an issue with the Chsrge 3 .

Does it only happen with one screen? 

 

As for preventing, not sure but i would remove the app completely, restsrtrthe phone, and install a fresh copy. 

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‎02-23-2019 04:40 - edited ‎02-23-2019 04:41

In response to Rich_Laue

‎02-23-2019 04:40 - edited ‎02-23-2019 04:41

@Rich_Laue wrote:

Is this with the Android App @tarbat. it does not seem to be an issue with the Chsrge 3 .

Does it only happen with one screen? 

 

As for preventing, not sure but i would remove the app completely, restsrtrthe phone, and install a fresh copy. 

Yes, Android app. I've already tried removing the app, restarting, re-pairing, etc. It typically happens when I click on the EXERCISE icon (the one that says 5 of 5 Days - Goal Met) to view my exercise log, and has been happening since the 2nd day of ownership.

 

Maybe this is connected with the other problem I'm getting with duplicate and triplicate entries in exercises? http://community.fitbit.com/t5/Charge-3/Exercise-lap-duration-cues-duplicated/m-p/3302754

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‎02-25-2019 05:48

In response to tarbat

‎02-25-2019 05:48

I've found that I can prevent this "isn't responding" messages by deleting any exercise session has logged multiple occurences of DURATION CUES. So if Fitbit can fix that problem then hopefully I'll stop getting these "isn't responding" messages. How can I find out if Fitbit are working on a solution to these bugs? At the moment I'm having to delete most exercises I do 😞

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