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Step count disappeared on app

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‎02-24-2019 02:49 - last edited on ‎02-25-2019 06:36 by Fitbit Moderator

‎02-24-2019 02:49 - last edited on ‎02-25-2019 06:36 by Fitbit Moderator

I do not have the screen where it shows your steps only the calaries. I have uninstalled I have shut down the fit bit. I even logged in another phone and it continues not to show step. However on the fit bit shows everything. My steps. Calaries etc.

Can anyone help

 

 

Moderator edit: Clarified subject

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‎02-25-2019 06:34

‎02-25-2019 06:34

Welcome to the Forums @Tat398.

 

Thanks for bringing this up and sharing all of the steps that you have tried to get it to work.

 

It could be that the tile for the steps was removed by accident. Let's try to follow the steps listed in this help article to check for that. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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