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Contacting support

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I've tried three times to contact support.

 

The first time we got disconnected.

 

The second time we got disconnected again.

 

Now I can't even get back to support because it gives me a broken link every time I click contact support. I've deleted my cookies, I've logged out of my account and I still can't contact support.

 

Edit: I also get a missing link when I click contact support on the top left sidebar menu

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1 BEST ANSWER

Accepted Solutions

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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3 REPLIES 3

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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I am, but like I said I can't even contact them at all!

 

The link, "Canada: click for options", I clicked. Clicked "Live Chat Support", and end up at a 404 page. Which says

 

"Sorry, that page is following a different trail.
Since it’s unavailable, step over to one of these instead:
HOME BASE

START ANOTHER Journey" and I click Start another journey and get a 404 again. 

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Still unable to get ahold of support. 

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