Couldn't sync your Google Pixel Watch 2

[Fiddler_Crab]

When I try to manually sync my Pixel Watch 2 to my Pixel 8 Pro, I see the error "Couldn't sync your Google Pixel Watch 2". This started in min-August. With FitBit app 4.27, recent data does get synced, but the manual update consistently fails.

If I browse my historical exercise data, there are several weeks that can't be retrieved...

The screenshots show the three weeks that can't be retrieved.

Has anyone experienced this problem? Is there a fix?

Note: I have already tried...

• Reinstalling FitBit app.
• Factory resetting phone,
• Rebooting phone.
• Rebooting watch.

FitBit support has been claiming this is a "known problem" and that I should simply wait for a fix. I'm not convinced.

Anyone seen this problem? Is there a fix?

[Fiddler_Crab]

Minor correction... I factory reset my watch, not my phone.

[RiekoC]

Hello @Fiddler_Crab 

Thank you for sharing the details and troubleshooting you've done.

I was really hoping that app version 4.27 would fix the issue with seeing historical data in the Fitbit app. However, I've seen multiple users reporting the same, they don't see all their historical data, even after updating the app to version 4.27.

By any chance, are you getting your weekly Fitbit progress update email? If you are, does the report show the correct number of exercise days? If the report has the correct number of workout days, that would indicate to me that your exercise data was uploaded to your account on the Fitbit servers. This means there's no loss of your data and that it's a Fitbit issue syncing the your data from the servers to the app.

I'm not sure what to tell you about the manual syncing issue. This is a problem I also experience from time to time.