Daily goals are set to 0 and settings disappeared

[jerseystar]

The step counts seem to be okay, but it's showing that my step count goal is 0. I can't find anyplace to change to my correct step count goal. Is this due to yesterday's updated app?

Moderator Edit: Clarified subject

[LZeeW]

Hi @KristenEhren   Fitbit is aware of this bug in the Android version of the app.

[jerseystar]

So as I suspected, this does seem to be related to the latest update to 4.39. And someone said below that Fitbit is aware of this. How soon for a fix?

Thanks!

[jerseystar]

Apparently the app update (4.39) has a bug which removed the step and distance goals. I've been told that Fitbit is aware of this problem and is working on it (I hope). There are several other threads on the Android community board about this problem.

https://community.fitbit.com/t5/Android-App/How-do-I-change-my-step-count-goal/m-p/5734694#M187761

[Beakman]

Yeah, same thing is happening to me. I created an account here just to see if this has been happening to anyone else. My calorie goal is also 0 now, apparently.

[LZeeW]

@Pol3202   Fitbit is aware of this.  This is the type of bug that gets high priority.  I'm moving your post to the Android app forum, since this only affects Android users.

[LZeeW]

@LadyNieske   @Beakman   There is a bug in the Android version of the app.  Fitbit is aware.

[Sanso14]

Thank you, yes I am on version 4.39

[dj0817]

Same here. 4.39..no step goal. 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thank you for the screenshots and the additional information. I want to confirm that we've escalated the issue you're experiencing with the daily goals not working correctly to our team. They are working to identify a solution as quickly as possible.

I understand how frustrating this can be for you and apologize for any inconvenience it has caused. Please rest assured that I'll keep our team informed about the impact on our members. I will also update this thread as soon as new information becomes available.

[SarahO82]

I have the same issue also it started yesterday.  All my goals show as zero, and there is no way of updating them.

[SarahO82]

App version 4.39 FYI

[Mrobert]

Thank you.  This is a frustrating issue with the app and I use these daily.  

[joergh]

Same with me, no goal setting for stewps available and my previous set target is gone 😞

[SarahO82]

Lizzy this is obviously a problem what are Fitbit doing about it? There are 30 people on this thread alone with the issue.  Do Fitbit not consider this a "big enough" issue to resolve?  It's rendered your product useless.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for your continued reports, and the details that you've shared. As I mentioned above, our team is aware of this situation and they're working hard to get it resolved as soon as possible.

I understand where you're coming from and appreciate your patience throughout this situation. Please know that I'll update this thread as soon as I receive more information from them.

[Taylor67]

Same issue here, reported it through their chat system and has been 'escalated to the team'. Hoping to be updated soon

[Implausible17]

I've had the same problem for the last couple of days, my goals are all zero and there is no way to set them up again

Also I can no longer see my fitbit's remaining battery charge in the app.

[Lori030762]

Hi. I have the same thing. Do you know how to fix it??

[Antoeknee]

Update this morning, all features back to normal. 

Nice to have speedy resolution. 

[jerseystar · Accepted solution]

Fitbit was updated -- problem is fixed!! Yay!! You do have to go in and install the update to see the fix.

Thank you, Fitbit, for getting this fixed so quickly. App was originally updated on 3/17, causing the problem, and fixed app (4.39.1) was released today, 3/22.