Daily steps not showing on the app

[Gunes]

My app only showing calories not step and km.

It's now 3 days in a row this is happening. Appreciate any support 

[kthompson81]

This happened with the last update too. I've updated Android and it's not helped. I'm getting really fed up with this now.

[Guy_]

Hi @Gunes , @kthompson81 - logout of the Fitbit App and login again, you will see Edit with a green popup.

Click on it and add any missing Goals or Tiles and then click Done and sync the watch with a pull down on the phone display.

[kthompson81]

Hi, thanks for the reply. Unfortunately it hasn't worked.

[RiekoC]

Hi @kthompson81 

When my Active Zone Minutes weren't showing in the app, I did a force stop, then re-opened the Fitbit app. That usually worked to get the tile & values back to displaying in the app. Sometimes, it took more than 1 try for it to work. BTW, I used this method before realizing that tapping the Edit icon would also work to get the AZM tile & values back to showing in the app. 

Although I didn't need to do this, you might consider also clearing the cache &/or storage.

Hopefully, these suggestions will work for you. 

[kthompson81]

Hi, thanks for your reply. I have done these steps and I shall see what happens over the course of the day.