Dashboard deterioration

[FranCC]

On initial sync at the beginning of the day, my dashboard is fine but as I go thru my day, the information begins to disappear on the lower tiles. The information is there in the app but the tiles are blank. For instance, the food tile will either be blank or stuck at lunchtime. The heart rate is blank, the activity​ tile is blank, etc. No amount of syncing helps. I have restarted my alta and rebooted my phone. I have a Moto X, first gen. What's up?

[SunsetRunner · Accepted solution]

Awesome troubleshooting

Make sure having the latest fitbit app version installed.

If not already done, feel free to uninstall the fitbit app & reinstall freshly as sometimes glitches can occur when installing newer versions over existing ones.

As last resort it's possible to clear the fitbit app cache, the cache is recreated by the fitbit app when logging in to the app, all data is safe on the fitbit account. 

http://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android

[FranCC]

Clearing the cache didn't help but uninstalling and reinstalling did. Problem solved. Thanks!

[SunsetRunner]

Fab

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipies and much more.

Wishing a wonderful day