Dashboard doesn't show correct data after syncing

[piercedprinces]

Even after syncing, my Dashboard doesn't show the correct data, but if I open a field, say steps, the information is there. I've included a screen shot of what I mean.

http://picpaste.com/PhotoGrid_1471583023607-8Qk1nl8m.jpg

[SunsetRunner]

Thanks @piercedprinces

Have moved this thread from the Charge HR to the Android App section to increase the chance of getting a solution.

Your post will get more attention here.

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Make sure the latest fitbit app is installed.

When desired, it's possible to clear the cache of the Fitbit App on the phone:

http://www.androidcentral.com/android-201-how-and-when-clear-app-cache-or-data

Hope it helps

[SolangeE]

Hey there, @piercedprinces! Thanks for joinin us! Have you tried the tips provided by our good friend, @SunsetRunner, btw thanks, for being so helpful!  

Also, can you please attach the screenshot to your post, I was not able to open the link. You just have to click the button below. 

This way I can be able to further investigate your situation with my team. Let me know! 

[JitendraSharma]

Hi Solange,
I use fitbit app on my windows phone. It was working fine until Saturday. Since then it is not reflecting correct steps, calories burned and miles covered data correctly on dashboard. Is there a way I can refresh app to show accurate data? Also I know I took more steps today when compared to yesterday but calories burned shown for today are drastically less today (2407, yesterday for 4437 steps & 1192 today for 8902 steps)

[SolangeE]

Hello, @JitendraSharma! It is nice to see you here. Have you tried to log out and back in from the App? Make sure that you are using the latest version (2.16). You can also try to Uninstall and Reinstall it if the issue persists. 

Let me know how it goes!