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Dashboard not updating correctly

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‎07-15-2016 22:15 - last edited on ‎07-18-2016 15:07 by Moderator Alum

‎07-15-2016 22:15 - last edited on ‎07-18-2016 15:07 by Moderator Alum

I am noticing dashboard does not seem to update correctly since I updated the app to version 2.29. If I click on individual titles to see the week's info, it has the correct data, but the dashboard is not accurate. For example, it is 11pm Friday night and my dashboard is still showing sleep from Wed/Thursday night. Us anyone else having this problem?

 

Moderator edit: edited title for clarity

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9 REPLIES 9

‎07-16-2016 02:45

‎07-16-2016 02:45

I akso notice similar problem with my Surge after the software and android updates recently. When i clicked individual items to see the records after connected, my Surge automatically disconnected when i returned and wanted to see another item in the dashboard. Could anyone help. Thanks.
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‎07-17-2016 03:46

‎07-17-2016 03:46

I have the same problem!
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0 Votes

‎07-17-2016 07:03

‎07-17-2016 07:03

I have a Samsung 6 and fitbit one. I cannot sync on my phone since last Thursday. States errors but I am unable to find the fix....suggestions anyone?
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0 Votes

‎07-18-2016 16:20

‎07-18-2016 16:20

@ESCK @Lamkk @Barbarasafari @Crazydoglady7 Can you please share an example with screenshots of the discrepancy that you're seeing? That will be extra helpful in further looking into this with some evidence. Thank you in advance!

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎07-18-2016 16:42

In response to Crazydoglady7

‎07-18-2016 16:42

Please try turn off your fitbit and then on again, see if your problem could be fixed. 
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‎07-19-2016 08:16

‎07-19-2016 08:16

Thanks! I have just tried, it worked and the data of individual items could be graphically presented though the status would become "disconnected" whenever I finished reading an item and went for the next. Anyway, thanks again!
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0 Votes

‎07-19-2016 08:21

In response to Lamkk

‎07-19-2016 08:21

Thanks! it worked! You rock @
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‎06-05-2017 07:33

In response to ErickFitbit

‎06-05-2017 07:33

Fitbit app is doing the same thing with Altar HR and HTC One M9 combo.

 

If I force stop the app, and then open it, it will update current stats.  My question is, why with what customers are paying for the equipment can a simple piece of software not be code tested before public distribution?  The answer - it can - if the processes were in place to enforce code QA prior to rollout.  It may take a little more time, but with a guarantee of happier customers.  Therein lies the problem -  who gets the priority, happy customers or happy management?.

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‎07-15-2018 06:32

‎07-15-2018 06:32

Yes! My sleep messing up. It's showing the total without time awake. Then if I click on it it changes and shows the awake time

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